Privacy Policy
TelEx Currency Exchange
Last Updated: February 1, 2026
1. Introduction
TelEx Currency Exchange (“TelEx”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This website is intended solely for informational purposes, including displaying exchange rates and general service information.
2. Scope of This Policy
This Privacy Policy applies to information collected through this website.
It does not apply to personal information collected in person during currency exchange transactions, which is governed by applicable AML and FINTRAC regulations.
3. Information We Collect
Because our website does not offer online transactions, account registration, or payment processing, we do not collect financial or transactional data online.
We may collect limited technical and communication-related information, including:
IP address
Browser type and version
Device information
Pages visited and usage data
Information voluntarily provided through email or telephone communication
4. How We Use Information
Information collected through this website may be used to:
Improve website functionality and performance
Monitor security and prevent misuse
Respond to inquiries or customer communications
Comply with legal or regulatory obligations
We do not sell, rent, or trade personal information.
5. In-Person Transactions & Regulatory Requirements
TelEx operates as a registered Money Services Business (MSB) in Canada and complies with:
The Proceeds of Crime (Money Laundering) and Terrorist Financing Act
FINTRAC regulations
Applicable Anti-Money Laundering (AML) requirements
Personal information required for regulatory compliance (such as identification documents) is collected only during in-person transactions and is retained as required by law.
6. Cookies & Analytics
Our website may use cookies or similar technologies to:
Enhance user experience
Analyze website traffic
Improve performance
You may disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information collected through this website from unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure.
8. Data Retention
Information collected through this website is retained only as long as necessary for operational, security, or legal purposes.
Information collected in person for regulatory compliance is retained in accordance with applicable Canadian laws.
9. Your Rights
Under Canadian privacy laws, you have the right to:
Request access to your personal information
Request correction of inaccurate or incomplete information
Withdraw consent where applicable (subject to legal limitations)
Requests may be made using the contact information below.
10. Updates to This Policy
TelEx reserves the right to modify this Privacy Policy at any time. Updates become effective upon posting on this website.
Continued use of the website constitutes acceptance of any changes.
11. Contact Information
TelEx Currency Exchange
109 West 1st Street
North Vancouver, BC V7M 1B1
Canada
Email: info@telexexchange.ca
Phone: (604) 603-1015
